Privacy policy

Controller and contact

The legally responsible controller details must be completed before launch. Privacy requests can be sent to support@atelierlane.de.

Hosting

The store uses a contracted hosting provider to deliver the website, process connection data, and maintain reliable and secure operation.

Data we process

We process the data needed to operate the store, provide customer accounts, complete orders, answer support requests, and meet legal obligations.

Account data

If you create an account, we process information such as your name, email address, login status, preferences, saved addresses, and wishlist selections.

Order data

When you place an order, we process cart contents, product selections, delivery details, contact details, payment status, order references, and fulfilment information.

Payment data

Payment details are handled by trusted payment services. Atelier Lane does not collect raw card, PayPal, Klarna, bank login, or paysafecard details.

We store payment status and payment references needed to match orders and provide customer support.

Shipping data

Shipping names, addresses, phone numbers where provided, delivery country, and selected carrier options are processed so orders can be delivered.

Contact and support data

If you contact us, we process your message, email address, order reference where provided, and any information needed to answer your request.

Newsletter data

If you sign up for newsletters, we process your email address and consent status. You can unsubscribe from marketing emails at any time.

Cookies

Essential cookies and local storage keep cart, checkout, account, language, currency, and privacy choices working.

Optional cookies are used only where consent is given.

Service providers

We work with trusted service providers for secure hosting, payments, delivery, communication, and store operations.

These providers may process personal data only as needed to provide their services and protect the store.

Analytics and marketing

Optional analytics, marketing, and personalisation technologies remain disabled unless they are implemented and you consent to them.

Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access.

Data retention

We keep personal data only as long as needed for the purposes described here, including customer service, legal retention duties, tax obligations, fraud prevention, and dispute handling.

Your rights

You can request access, correction, deletion, restriction, objection, or export of your personal data, subject to applicable law.

Some order data must be retained where tax, fraud prevention, or legal obligations require it.

Contact for privacy requests

Send privacy requests to support@atelierlane.de. You may also complain to the competent data protection authority.